Buchananvets Ltd Privacy Policy
Effective Date: updated January 2026
Practice Name: Buchananvets Ltd
1. Purpose
Buchananvets Ltd is committed to protecting the privacy and confidentiality of our clients’ personal information and their pets’ medical records. This policy explains how we collect, use, store, and protect that information.
2. Information We Collect
We may collect the following information:
- Client details (name, address, phone number, email)
- Pet information (name, species, breed, age, medical history)
- Pet insurance data
- Information of members of the practice Pet Wellness Plan
- Appointment and treatment records
- Billing and payment information
- Communications with our practice (calls, emails, messages)
- CCTV images whilst you are on the premises
- Signed consent forms
- Photographs for social media with clients consent
- Employee and job applicant data
3. How We Use Information
We use collected information to:
- Provide veterinary care and treatment
- Maintain accurate medical records
- Communicate about appointments, treatments, and follow-ups
- Process payments and manage accounts
- Comply with legal and regulatory requirements
4. Disclosure of Information
We do not sell or rent personal information. Information may be shared only when necessary:
- With referral veterinarians or laboratories for patient care
- With service providers who support our operations (e.g., payment processors)
- When required by law or regulatory authorities
- With client consent
5. Data Security
We take reasonable steps to protect personal and medical information, including:
- Secure storage of physical and electronic records
- Restricted access to authorized staff only
- Use of secure practice management systems
6. Access and Corrections
Clients may request access to their personal information and their pet’s medical records. Requests for corrections should be submitted in writing.
7. Record Retention
Medical and client records are retained in accordance with professional standards and legal requirements.
8. Communication Preferences
Clients may opt out of non-essential communications (such as reminders or marketing messages) at any time.
9. Policy Updates
This policy may be updated periodically. The most current version will be available at our practice or on our website.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
The practice manager or company directors
Buchananvets Ltd
120 Wood Lane
Timperley
Cheshire
WA15 7PJ
Should you have the need to raise a formal complaint, the same methods of communication above may also be used. Alternatively, you can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
Our ICO registration number is Z2136284
The address for the ICO is
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
They have a helpline which can be reached by calling 0303 123 1113 Their website is www.ico.org.uk
